Email & enquiries

Enquiries are never lost

Every enquiry from your website's contact form is saved before any email is sent. If your email provider has a bad day, the notification is late, but the enquiry is still there under Enquiries. See enquiries.

Where the settings are

Website → Site settings, then the Email tab.

Choose where enquiries are sent

1. Open the Email tab.
2. Under Automatic reply, put your email address in Tell me at. New

enquiries are emailed there.

1. Press Save all of it.

Send mail through your own email provider

Mail sent straight from the website, without a proper email provider behind it, very often lands in spam. Use a real provider: Postmark, Fastmail, SendGrid and Google Workspace all work.

Your provider gives you four details for "sending mail from another program": the server name, the port number, a user name and a password. Their help pages list them, usually under a heading like "SMTP settings" (SMTP is simply the name for how email is sent).

1. Open the Email tab.
2. Under How mail is sent, set Send through to **A mail server

(recommended)**.

1. Fill in Server, Port, Username and Password from your

provider.

1. Set Encryption to what your provider says. It is usually TLS with

port 587, or SSL with port 465. Both keep your mail private on its way.

1. In Send from, put an address on your own domain that your provider has

approved, such as hello@yourstudio.com. A Gmail or Hotmail address here will be quietly dropped.

1. In And show as, put the name people should see, such as your studio's

name.

1. Press Save all of it.

The same details are used for your studio's emails too (contracts, invoices and so on), so you only set this up once.

Test it

On the same tab, under Does your email work?:

1. Type your own address in Send it to.
2. Press Send one.

If it arrives, you are done. If it lands in spam, see the next section. If the screen says it could not be sent, check the server name, port, user name and password against your provider's instructions.

Stop it going to spam

Your email provider will ask you to add two settings, usually called SPF and DKIM, at the company where your domain is registered. They prove the mail really comes from you. Without them, delivery is poor no matter what you set here; this is the step people skip and then wonder why mail goes to spam. Your provider's help pages walk you through it.

The automatic reply

Your website sends a short note to whoever fills in the form, straight away, so nobody wonders whether it worked. It is switched on to begin with, with a friendly message you can change.

1. Open the Email tab.
2. Under Automatic reply, make sure Reply automatically is on (or switch

it off if you would rather not send one).

1. Write That reply's subject and And what it says.
2. Press Save all of it.

In the message, {name} becomes the person's name, {site_name} your studio's name and {site_url} your website's address.

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Hosted sites

We host your website, not your email, so set up your own provider as above and your enquiry emails go out under your own domain.