Help
How can we help?
Guides for everything in Meridian — galleries, bookings, invoices, your website and the rest. If the answer is not here, we answer tickets ourselves.
Answers come from these guides. Or search them:
Getting started
Getting started
Which Meridian you have, and the first thing to do with it.
The free plan
Client galleries, up to 2 galleries, a Meridian address, no card and no time limit.
Getting help
How tickets work, and what to put in one.
Your licence key
Where to find your WordPress theme licence key, how to enter it, and how to move it to another site.
Bringing your work across
Bring your client list and your galleries over from another platform, without a weekend of retyping.
Proofsheet
The free app for culling, editing and delivering a shoot on your own computer, and how Meridian Presets fit in.
Cookies
Every cookie this site sets, what each is for, and how to ask not to be counted.
Galleries
Client galleries
Deliver a shoot: make a gallery, upload, arrange, send it, and what the client sees.
How a gallery looks
Choose the cover, colours, lettering and photograph layout, and watch the change on a live preview.
Downloads
Choose what size clients can download, set a limit or a PIN, ask who is downloading, and watermark the previews.
Favourites and notes
The lists your client builds, the notes they leave, and how you get the file names.
Brand kits
Run more than one business from one studio: set each brand up once and choose it on a gallery or collection.
Collections
Put several galleries under one link: a family's sessions over the years, a school's classes, a wedding and its engagement shoot.
Sections only the couple see
A second password, so the wedding can go to everybody and a few photographs cannot.
Proofing
Ask a client to choose a set number, know when they have finished, and get the file names out.
Gallery slideshow
Play a gallery full screen, at a pace you choose, and why slideshows have no music.
Putting finished galleries away
Archive old galleries to tidy your list and close their links without deleting anything, and bring any of them back later.
Video in a gallery
Put the film in with the photographs, converted only when it has to be.
Delivery times
What you promised, what you actually take, and which shoots are overdue before the client asks.
Bookings & enquiries
Bookings
Your booking page, your sessions and hours, deposits, travel, and what a client can change themselves.
Mini sessions
A day of short sittings that books itself, with a waiting list when it sells out.
Enquiries
Where enquiries land, keeping track of each one, and how fast you answer.
Questionnaires
Ask the questions you always ask, once, in writing, and have the answers arrive against the client.
Templates
Shoot plans, client guides, emails, questionnaires and contracts, written once and used for every client, with a ready-made set from us to start from.
The plan for the day
A timeline against the booking, shared with the couple, with sunset worked out for you.
Your diary in your own calendar
Subscribe once and confirmed bookings appear in Apple, Google or Outlook, with everything you need on the drive over.
Stop double bookings from your personal calendar
Add the private address of your personal or family calendar and those busy times can't be booked here.
Shot lists, releases and a brief for your second shooter
Keep a must-have shot list for the day, send a model or property release to sign, and give a second shooter one private link.
Posing
Poses and prompts for natural photos, shot lists you can print, a mood board for your client, and when the light is good.
Money
Quotes
Send a price as a link, let them accept it online, and have the booking and the deposit invoice appear on their own.
Invoices and payments
Send an invoice, take card payments into your own bank, split a booking into instalments, and let late invoices chase themselves.
Contracts
Send an agreement, get it signed in a browser, and be able to prove afterwards that nothing changed.
Gift vouchers
Sell gift vouchers from your website or the panel, have them delivered on the right day, and keep track of what you still owe.
Insights and reports
What is coming in, what is late, which galleries nobody has opened, and what the year looks like.
Payments, tax and your figures
Connect Stripe, set your region and tax, record what you spend, and get the numbers your accountant asks for.
Sending your numbers to your accountant
One download with your sales, payments and expenses as spreadsheet files for Xero, QuickBooks, MYOB or any accountant, with the GST worked out.
Getting paid by bank transfer
Show your bank details on invoices, record a transfer when it arrives, and match a bank statement in one go.
Tracking numbers on orders you post yourself
Add a courier and tracking number when you mark a print order as sent, so the client gets a working tracking link.
Your equipment, insurance and mileage in one place
Keep serial numbers and warranties, insurance renewal dates and a mileage logbook, with a reminder before anything runs out.
Your website
Your website, from Studio
Pages, portfolio, journal, testimonials, photographs, settings and your own address, all edited from your panel.
Media
Photographs and documents your website uses, sized for the web on the way in.
Journal
Write blog posts on your own website, with the venue and town that help people find them.
Closing your site temporarily
Show a holding page while you rebuild, with a private link for the people who need to see the real thing.
SEO
How your site shows up in Google: what is done for you, what to fill in, and how to keep old links working.
Email & enquiries
Where your website's enquiries go, sending mail through your own email provider, and the automatic reply.
Style kits
The ready-made looks for your site, how to switch between them, and what each one changes.
The flex canvas
Design a section of a page freely — words over photographs, overlapping images — on a hosted plan or in WordPress.
Bringing your old site across
Copy the words and photographs from your old website onto draft pages here.
Selling
Print sales
Sell prints and wall art from a gallery at your prices, with the file checked against the size before the client pays.
Selling digital files
Sell the files from a gallery, delivered by email the moment the client pays, and send offers after delivery.
Albums
Lay out an album, send it for approval, and keep every round of changes against the version it was asked about.
Promotions and offers
Run a dated promotion to past clients, send a reminder before it ends, and see the orders it brings in.
Discount codes
A code that takes money off a booking or a print order, on terms you set, with a record of what it cost you.
Your studio
Studio
Bookings, clients, galleries, money and your website, in one panel. Start here for a tour of everything Studio does.
Your overview and notifications
The overview when you sign in, and the bell that tells you what happened while you were out.
Clients, the pipeline and marketing
Everybody you work with, where each of them is up to, who has gone quiet, and who you may email.
Sharing a few photographs
Share a few photographs from a wedding with the venue or the planner, without handing over the client's link.
Suppliers
The venues, planners and second shooters you work with, and sharing photographs with them.
Automations
When this happens, wait this long, then do that — and never twice.
Text reminders
A text the evening before each shoot, sent through your own Twilio account, with replies reaching you by email.
Your team
Invite somebody, choose what they can see, and take it back in one press.
Your account and signing in
Your details, your password, a code as well as a password, and what to do if you lose your phone.
Sign in with Google, Microsoft or Apple
Use the Google, Microsoft or Apple account you already have instead of waiting for an emailed link. How it matches your account, and how to remove it.
Getting your data out, and deleting it
Download everything you hold, answer a client who asks for their records or their removal, and what happens when you leave.
Hosting & plans
Plans
Free, Sites and Studio — what each includes, how to move between them, and what we never charge for.
Hosted sites
Your address, your own domain, what each plan includes, storage, suspension, backups and email.
Using your own domain
Connect a domain you own to your site, step by step, with the secure padlock set up for you.
Switching over from your old site
The order that moves your domain from your old website to your new one without a minute of downtime.
Backups
What we back up for you, how to download your own copy, and how to get something back.
Security
How your site and your clients' details are protected, and the few things that are yours to do.
Updates
How new versions reach you: automatically on a hosted plan, and through your licence for the WordPress theme.
WordPress
Install the theme (WordPress)
Install Meridian for WordPress, step by step, and enter your licence key.
Import the demo (WordPress)
Fill your WordPress site with a complete example studio in one click, and remove it again.
Using the blocks (WordPress)
Add Meridian's blocks and starter layouts to your WordPress pages, and edit them.
Menus & navigation (WordPress)
Set up your main and footer menus, dropdowns, and your booking and voucher links.
More
Terms
Terms of sale and use.
Privacy
What we hold, and why.
Refunds
When money comes back.
Licence agreement
The licence agreement.
Clients
Still stuck?
Ask the assistant. It answers from these guides in seconds, and if that does not fix it you can raise a ticket from the conversation — a person reads every one.